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Evidence Guide: HLTAHCS001 - Provide basic health service information to clients

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTAHCS001 - Provide basic health service information to clients

What evidence can you provide to prove your understanding of each of the following citeria?

Clarify client needs for health service information.

  1. Use effective questioning and actively listen to identify client information needs.
  2. Consider cultural practices and beliefs when clarifying information needs of the client.
  3. Seek assistance from supervisor, as required, to clarify client needs and sources of information.
  4. Gather information that will meet client needs.
Use effective questioning and actively listen to identify client information needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider cultural practices and beliefs when clarifying information needs of the client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from supervisor, as required, to clarify client needs and sources of information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather information that will meet client needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide basic information about health services to client.

  1. Use effective and culturally safe communication to deliver relevant health service information to the client.
  2. Provide clear explanations of services offered by own health service organisation.
  3. Provide basic details about external health service providers and types of services available in the community, state or territory.
  4. Identify and use consumer based information resources relevant to client’s need to support client understanding.
  5. Seek assistance from supervisor when client’s information needs exceed level of own ability.
  6. Confirm client understanding of information and seek feedback to ensure information needs are satisfied.
  7. Accurately record details of client interaction according to organisational procedures.
Use effective and culturally safe communication to deliver relevant health service information to the client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear explanations of services offered by own health service organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide basic details about external health service providers and types of services available in the community, state or territory.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use consumer based information resources relevant to client’s need to support client understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from supervisor when client’s information needs exceed level of own ability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm client understanding of information and seek feedback to ensure information needs are satisfied.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurately record details of client interaction according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge